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Post by welrus on Mar 25, 2023 12:26:18 GMT
7 of us didn't get on the flight from frankfurt to split as they said it was overbooked, my @rse. Booked on tomorrow instead, trying to sort digs and fiod out, we are absolutely gutted. That’s a right pain. Don’t forget you have EU compensation and assistance rights. From memory you should get compensation, assistance and reasonable costs of accomm etc, and rebooking / re-routing. |
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Post by Toffeeman on Mar 29, 2023 7:02:35 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated.
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Post by fireboy0610 on Mar 29, 2023 19:48:07 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated. FFS that is well out of order, were you at the gate with us when we all got refused? |
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Post by welrus on Mar 29, 2023 21:46:35 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated. Let me say upfront I’m not an expert so please do your own research. I’m not sure the CAA will look at it until you’ve completed the airline complaint process. In addition many airlines are members of arbitration services. Research on line which one covers the airline you were supposed to be flying with and make a complaint to them. They will not look at it unless you’ve exhausted the airlines own process. The final place is small claims court but whether this has any jurisdiction since this was not in uk I’m not sure. Maybe depends where the airline is registered. And whether you’d want to pursue t this is another matter. The magazine ‘which’ offer a legal service which you can join even though the issue has already happened I believe. It’s a relatively modest cost compared to any other legal advice service. Martin Lewis Moneysavingsxpert website has advice on airline disputes - and it also has a forum where you can post queries - but note the forum answers aren’t vetted I don’t think. Finally, at the danger of stating the obvious, make sure assemble and keep whatever evidence you have that you did ‘show’. Good luck. Be patient is my advice. This type of stuff takes time. |
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Post by majorraglan on Mar 29, 2023 23:47:34 GMT
Another potential option is to contact Simon Calder the travel expert in The Independent newspaper, he may be prepared to advise you or even complain to the airline direct.
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Post by Toffeeman on Mar 30, 2023 9:12:59 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated. Let me say upfront I’m not an expert so please do your own research. I’m not sure the CAA will look at it until you’ve completed the airline complaint process. In addition many airlines are members of arbitration services. Research on line which one covers the airline you were supposed to be flying with and make a complaint to them. They will not look at it unless you’ve exhausted the airlines own process. The final place is small claims court but whether this has any jurisdiction since this was not in uk I’m not sure. Maybe depends where the airline is registered. And whether you’d want to pursue t this is another matter. The magazine ‘which’ offer a legal service which you can join even though the issue has already happened I believe. It’s a relatively modest cost compared to any other legal advice service. Martin Lewis Moneysavingsxpert website has advice on airline disputes - and it also has a forum where you can post queries - but note the forum answers aren’t vetted I don’t think. Finally, at the danger of stating the obvious, make sure assemble and keep whatever evidence you have that you did ‘show’. Good luck. Be patient is my advice. This type of stuff takes time. Thanks, yes ,you are correct about the CAA although I have received an acknowledgement ID. It's been such a frustrating process I decided to approach the office of my assembly member who are now assisting me.I have a huge amount of evidence but I think it'll take some time. |
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Post by Toffeeman on Mar 30, 2023 9:14:39 GMT
Another potential option is to contact Simon Calder the travel expert in The Independent newspaper, he may be prepared to advise you or even complain to the airline direct. I had a chat with Simon Calder on his twitter feed and advised to collate as much evidence as possible. |
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Post by Toffeeman on Mar 30, 2023 9:19:31 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated. FFS that is well out of order, were you at the gate with us when we all got refused? Don't think so, I've heard of various techy glitches people had, but mine was rare where they claim I didn't board the connecting flight.To make matters worse,due to lack of options, I had to fund and arrange an Air France business class ticket for my journey back on the same day. |
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Post by fireboy0610 on Mar 30, 2023 9:38:11 GMT
FFS that is well out of order, were you at the gate with us when we all got refused? Don't think so, I've heard of various techy glitches people had, but mine was rare were they claim I didn't boarded the connecting flight.To make matters worse,due to lack of options, I had to fund and arrange an Air France business class ticket for my journey back on the same day. Thats isn't good mate, at least lufthansa got us on the flight the next day and a free hotel and food for the night. |
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Post by Toffeeman on Mar 30, 2023 10:24:55 GMT
Don't think so, I've heard of various techy glitches people had, but mine was rare were they claim I didn't boarded the connecting flight.To make matters worse,due to lack of options, I had to fund and arrange an Air France business class ticket for my journey back on the same day. Thats isn't good mate, at least lufthansa got us on the flight the next day and a free hotel and food for the night. Always been good with me in the past as I've used them a lot as I'm married to a German lady.They treated me shockingly and were adamant I didn't board the connecting flight no matter how many reasons I gave them.I was left high and dry to fend for myself .I'm partially glad it happened to me and not to a truly vulnerable individual. If anyone is reading this and was on the 12.05 flight from Frankfurt to Split on Friday which was late departing. I already have a witness from the flight but anyone else would be great.I was in seat 25B to the very rear of the plane - bald head,grey cargo shorts, black jacket, from Anglesey,much appreciated. |
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Post by fireboy0610 on Mar 30, 2023 11:53:51 GMT
Thats isn't good mate, at least lufthansa got us on the flight the next day and a free hotel and food for the night. Always been good with me in the past as I've used them a lot as I'm married to a German lady.They treated me shockingly and were adamant I didn't board the connecting flight no matter how many reasons I gave them.I was left high and dry to fend for myself .I'm partially glad it happened to me and not to a truly vulnerable individual. If anyone is reading this and was on the 12.05 flight from Frankfurt to Split on Friday which was late departing. I already have a witness from the flight but anyone else would be great.I was in seat 25B to the very rear of the plane - bald head,grey cargo shorts, black jacket, from Anglesey,much appreciated. I wouldn't know mate, I was refused entry as was revealed later they overbooked but would not admit. Apparently it happens quite a bit. |
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Post by cymruramdcfc on Mar 31, 2023 12:19:23 GMT
ryanair all the way for me not hassles at all
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Post by gwernybwch on Mar 31, 2023 22:14:29 GMT
I was listed as a "no show" and did not board the connecting flight from Frankfurt to Split on Friday according to the airline.This is untrue as witnesses and other factors will attest.Under airline regs they automatically cancel and re sell your return tickets in the event of a "no show".I then had to fund and arrange my return journey on the Sunday with an alternative airline at a large cost.I feel this one's going to be a long slog and difficult to retrieve anything from.I have registered my complaint with the airline and CAA, any further advice is appreciated. That is totally bonkers. It is actually quite worrying that an airline don't have a record of a passenger being on an aeroplane! As others have said, get your evidence together as best as you can. I have found the moneysaving expert forum to be useful and there is usually one person on there that knows their stuff. When I have a customer service issue, I give customer services a chance to resolve it first time. If they don't I then get in contact with the CEO, it is surprising how quickly customer service issues get resolved when top brass are taking an interest. ceoemail.com/s.php?id=ceo-10199&c=Lufthansa%20German%20Airlines-CEO%20/%20Vorstandsvorsitzender |
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Post by majorraglan on Apr 1, 2023 21:44:53 GMT
Toffee man, Is that you on the BBC Wales news page today? If it is well done. Embarrass the …….. in to sorting it out. Good luck.
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Post by Toffeeman on Apr 2, 2023 7:29:56 GMT
Toffee man, Is that you on the BBC Wales news page today? If it is well done. Embarrass the …….. in to sorting it out. Good luck. Yes it is - I have lots of evidence by now. It's wether the airline(s) are willing to accept various witness statements, my android journey tracker and a passport stamp.Thanks. |
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Post by welrus on Apr 2, 2023 19:54:04 GMT
Toffee man, Is that you on the BBC Wales news page today? If it is well done. Embarrass the …….. in to sorting it out. Good luck. Yes it is - I have lots of evidence by now. It's wether the airline(s) are willing to accept various witness statements, my android journey tracker and a passport stamp.Thanks. Yes well done on getting the publicity. We’re you on the actually on the flight or we’re you bumped off? An airline not knowing who was on their flight is a serious failing. |
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Post by fireboy0610 on Apr 2, 2023 20:28:00 GMT
Toffee man, Is that you on the BBC Wales news page today? If it is well done. Embarrass the …….. in to sorting it out. Good luck. Yes it is - I have lots of evidence by now. It's wether the airline(s) are willing to accept various witness statements, my android journey tracker and a passport stamp.Thanks. Think you got on the plane using the name of one of the fellas that got stuck with us in frankfurt, those two on the gate were absolutely useless, they just wouldn't admit that they overbooked. |
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Post by Toffeeman on Apr 2, 2023 20:37:07 GMT
Yes it is - I have lots of evidence by now. It's wether the airline(s) are willing to accept various witness statements, my android journey tracker and a passport stamp.Thanks. Yes well done on getting the publicity. We’re you on the actually on the flight or we’re you bumped off? An airline not knowing who was on their flight is a serious failing. I was actually on the flight.I have 2 accurate witnesses, one of whom has provided a very detailed witness statement. |
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Post by welrus on Apr 2, 2023 21:19:26 GMT
Yes well done on getting the publicity. We’re you on the actually on the flight or we’re you bumped off? An airline not knowing who was on their flight is a serious failing. I was actually on the flight.I have 2 accurate witnesses, one of whom has provided a very detailed witness statement. So the airline didn’t know who was on their aircraft. This is a major security failing. Either you were on the plane and they had you down as somebody else, or there was one more person on the lane than they thought. It would be interesting to know what happened as you boarded (ie when they scanned your boarding pass when boarding) and whether there were any issues with seating. I’d be tempted to push the security aspect hard, but then again the airline may dig in harder to protect themselves. You could try a letter to the CEO. Try to find a technique where the CEO will actually read it. |
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Post by fireboy0610 on Apr 2, 2023 21:51:48 GMT
I was actually on the flight.I have 2 accurate witnesses, one of whom has provided a very detailed witness statement. So the airline didn’t know who was on their aircraft. This is a major security failing. Either you were on the plane and they had you down as somebody else, or there was one more person on the lane than they thought. It would be interesting to know what happened as you boarded (ie when they scanned your boarding pass when boarding) and whether there were any issues with seating. I’d be tempted to push the security aspect hard, but then again the airline may dig in harder to protect themselves. You could try a letter to the CEO. Try to find a technique where the CEO will actually read it. As I've posted before, I think TM was on the plane instead of one of the fellas that was one of the seven who were refused to go on board. |
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