Gutted

[gifford]

Myself, wife and daughter have been to every game home and away this campaign and also to Serbia, Macedonia, booked for Kiev and each have 32 points. My wife's card was scammed on the weekend and the credit card company cancelled it. Contacted FAW who gave me a phone number in Switzerland. Spoke to UEFA in Switzerland, they refused to do anything. My daughter and I applied individually and received "follow my team" tickets and my wife has nothing. We didn't apply for 2 tickets each as we thought one each was fairer - wrong choice on reflection.

So, if anyone has any spares, please give us a thought.

Thanks

 

[erasedcitizen]

What is the number you used?

[blackfish]

A similar thing has happened to me. I applied for FYT to the semis but the card I used was swallowed by a machine at the end of January so I had to get a new one. The thought of contacting UEFA or the FAW about this never even entered my head and I feel like such an idiot. I went to every home game this campaign as well as Netherlands, Belgium and Cyprus away. My friend who went to the same games has been successful. Gutted isn't the word.

[gifford]

00331 825 22016

Press 2 for English.

They said as soon as the credit card was cancelled, the application was cancelled. You cannot change details - it would only take a couple of minutes.

[erasedcitizen]

Thanks gifford. Hope your wife gets sorted with tickets.

[gifford]

Erasedcitizen - if you get further than me with the phone number, please let me know the way to talk them around. Cheers

[manulike]

The Uefa customer service hotline is 00 33 182 52 2016.