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Post by damo on Oct 15, 2020 11:46:32 GMT
Commenced section 75 claims with both Pegasus Airlines and Buta Airways a few weeks ago. Both claims were successful. My claim through charge back for my Aeroflot flights was successful too. The bank responded within a month. I was expecting another long drawn-out exchange of mails/evidence, but they have paid the full amount (just short of £1k) into my account. They do stress that they are continuing their investigations though and may take a different view once they have seen all the evidence, and this could take up to 6 months. Relieved though I am to see the sum back in my account, it seems a strange way of doing it. |
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Post by manulike on Oct 15, 2020 18:56:03 GMT
I finally took the plunge and called my credit card company today, as I had 11 flights with Ryan Air with not a single one of them refunded.
Mastercard said that they will refund me in full within 3 days, but Ryan Air has 45 day to question this.
Did the same for my two flights with Buta Air.
Spent about an hour on the phone, but should dee circa £350 in my account come monday ;-)
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Post by mx47 on Oct 15, 2020 19:22:15 GMT
I finally took the plunge and called my credit card company today, as I had 11 flights with Ryan Air with not a single one of them refunded. Mastercard said that they will refund me in full within 3 days, but Ryan Air has 45 day to question this. Did the same for my two flights with Buta Air. Spent about an hour on the phone, but should dee circa £350 in my account come monday ;-) Just make sure you keep all your paperwork!! Especially any cancellation e-mails from Ryan Air!! You'll need these if they challenge your claim inside the 45 days!! Good luck!! |
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Post by grjones12 on Oct 18, 2020 16:28:36 GMT
Roughly how long did it take to process your section 75 disputes against Azerbaijan Airlines/Buta? I made my claim to HSBC online on the 30th of September, but I've not heard anything since. Just wondering how long I'll have to wait for an update on the refund status.
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Post by manulike on Oct 18, 2020 16:46:57 GMT
Roughly how long did it take to process your section 75 disputes against Azerbaijan Airlines/Buta? I made my claim to HSBC online on the 30th of September, but I've not heard anything since. Just wondering how long I'll have to wait for an update on the refund status. I'd recommend that you call your customer service. Have flight ref number and ticket number to hand, as well as the date the money left your credit card (purchase date) and flight departure date.
When I initially submitted my first claim online, it stated online that the process can take up to 45 days. When I called them after 46 days of hearing nothing, the lady just said, that it would have been much easier if I called initially (providing the airline cancelled the flight and the claim is over 45 days outstanding).
I'm with Halifax Clarity and Mastercard
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Post by damo on Oct 19, 2020 7:27:09 GMT
Roughly how long did it take to process your section 75 disputes against Azerbaijan Airlines/Buta? I made my claim to HSBC online on the 30th of September, but I've not heard anything since. Just wondering how long I'll have to wait for an update on the refund status. My claim was through HSBC as well. I applied on the 28th August and got a (positive) response on October 5th. Good luck! |
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Post by gwernybwch on Oct 19, 2020 20:12:57 GMT
For those that have have successfully submitted a s.75 claim for your cancelled Azer or Buta airlines flights, did you credit card company ask for proof that the flight was cancelled?
I never actually received anything from either airline confirming that the flight was cancelled. My Credit Card (Post Office Money) are asking for proof. I suspect it is them trying to dodge their responsibility, but would like to gauge what other CC have asked for.
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Post by latchyrhos on Oct 19, 2020 20:33:41 GMT
Finally got refund from brussels air for rome trip just over 4 months they hung on to our money, but at least ive got it or should say had it as it went straight to the cc that i paid for next junes flights with
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Post by mx47 on Oct 19, 2020 22:03:09 GMT
For those that have have successfully submitted a s.75 claim for your cancelled Azer or Buta airlines flights, did you credit card company ask for proof that the flight was cancelled? I never actually received anything from either airline confirming that the flight was cancelled. My Credit Card (Post Office Money) are asking for proof. I suspect it is them trying to dodge their responsibility, but would like to gauge what other CC have asked for. Azer never contacted me about cancelling their flights and I assumed that was the same for everyone. They were putting up notices on their Website on a month to month basis detailing what was going on!! Edit: However in response to an e-mail from they did own up to cancelling my flights within a certain date range which I used to prove my claim against them. My claim was upheld by the CC!! |
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Post by eppingblue1 on Oct 20, 2020 6:55:31 GMT
For those that have have successfully submitted a s.75 claim for your cancelled Azer or Buta airlines flights, did you credit card company ask for proof that the flight was cancelled? I never actually received anything from either airline confirming that the flight was cancelled. My Credit Card (Post Office Money) are asking for proof. I suspect it is them trying to dodge their responsibility, but would like to gauge what other CC have asked for. Azer never contacted me about cancelling their flights and I assumed that was the same for everyone. They were putting up notices on their Website on a month to month basis detailing what was going on!! Edit: However in response to an e-mail from they did own up to cancelling my flights within a certain date range which I used to prove my claim against them. My claim was upheld by the CC!! I've never been asked for proof of cancellation and I would of thought its the credit card company are trying to dodge. Im with clarity and on the whole they seem to be pretty good. I am slightly confused into thinking some of the tickets just happened to have been refunded anyway as I still get the periodic email staying they're still fighting for it. To be honest though I had so many running its difficult to easily tell which is which. So we're now only waiting on the BUTA flights from Baku to Istanbul but there was an issue with the original booking for those. I put one name down incorrectly and had to get a partial refund and rebook another single on the day of the original booking. Because what I'm claiming doesn't match the original transaction the claim has hit the buffers. As has the rebooking as its showing a credit for that amount on the day of the original booking. I'm sure it will be OK in the end. |
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Post by mx47 on Oct 20, 2020 10:52:02 GMT
Azer never contacted me about cancelling their flights and I assumed that was the same for everyone. They were putting up notices on their Website on a month to month basis detailing what was going on!! Edit: However in response to an e-mail from they did own up to cancelling my flights within a certain date range which I used to prove my claim against them. My claim was upheld by the CC!! I've never been asked for proof of cancellation and I would of thought its the credit card company are trying to dodge. Im with clarity and on the whole they seem to be pretty good. I am slightly confused into thinking some of the tickets just happened to have been refunded anyway as I still get the periodic email staying they're still fighting for it. To be honest though I had so many running its difficult to easily tell which is which. So we're now only waiting on the BUTA flights from Baku to Istanbul but there was an issue with the original booking for those. I put one name down incorrectly and had to get a partial refund and rebook another single on the day of the original booking. Because what I'm claiming doesn't match the original transaction the claim has hit the buffers. As has the rebooking as its showing a credit for that amount on the day of the original booking. I'm sure it will be OK in the end. I'm with Clarity too. After initially refunding my money immediately on the basis of a telephone call, they contacted me to say the Airline had appealed my claim (within 45 days) and to requested proof of cancellation. I dont think its the CC but the Airline trying to dodge...well at least it was in my case!! |
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Post by eppingblue1 on Oct 20, 2020 13:16:57 GMT
I've never been asked for proof of cancellation and I would of thought its the credit card company are trying to dodge. Im with clarity and on the whole they seem to be pretty good. I am slightly confused into thinking some of the tickets just happened to have been refunded anyway as I still get the periodic email staying they're still fighting for it. To be honest though I had so many running its difficult to easily tell which is which. So we're now only waiting on the BUTA flights from Baku to Istanbul but there was an issue with the original booking for those. I put one name down incorrectly and had to get a partial refund and rebook another single on the day of the original booking. Because what I'm claiming doesn't match the original transaction the claim has hit the buffers. As has the rebooking as its showing a credit for that amount on the day of the original booking. I'm sure it will be OK in the end. I'm with Clarity too. After initially refunding my money immediately on the basis of a telephone call, they contacted me to say the Airline had appealed my claim (within 45 days) and to requested proof of cancellation. I dont think its the CC but the Airline trying to dodge...well at least it was in my case!! Oh, I'm still within the 45 days and they did say it was provisional. How the hell can these airlines claim they didn't cancel the flight ! |
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Post by mx47 on Oct 20, 2020 18:51:24 GMT
I'm with Clarity too. After initially refunding my money immediately on the basis of a telephone call, they contacted me to say the Airline had appealed my claim (within 45 days) and to requested proof of cancellation. I dont think its the CC but the Airline trying to dodge...well at least it was in my case!! Oh, I'm still within the 45 days and they did say it was provisional. How the hell can these airlines claim they didn't cancel the flight ! If they come back to you this maybe useful. I found the following information on the Azal website tonight. www.azal.az/en/information/covid-refund-exchangeIt provides a Q&A on what their policy is for flights between 10 March and 25 October...I think from that its clear to me they never flew!! One option is a refund!! Good luck!! |
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Post by mx47 on Oct 20, 2020 18:54:29 GMT
For those that have have successfully submitted a s.75 claim for your cancelled Azer or Buta airlines flights, did you credit card company ask for proof that the flight was cancelled? I never actually received anything from either airline confirming that the flight was cancelled. My Credit Card (Post Office Money) are asking for proof. I suspect it is them trying to dodge their responsibility, but would like to gauge what other CC have asked for. This link maybe of use to you proving your case... www.azal.az/en/information/covid-refund-exchange |
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Post by Toffeeman on Oct 21, 2020 11:55:22 GMT
I had flights booked with kiwi, got all of my monies refunded via my bank's charge back scheme during December. Kiwi are enforcing clause 'Force Majeure'. My bank took all the money back off me earlier today. I have attempted to appeal with my bank that I do not know of any other major financial institution who are doing this, but to no avail. Very annoying, looks like I will have to go down the insurance route or attempt to claim directly off kiwi(not holding my breath on that one!!!)
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Post by mx47 on Oct 21, 2020 12:48:44 GMT
I had flights booked with kiwi, got all of my monies refunded via my bank's charge back scheme during December. Kiwi are enforcing clause 'Force Majeure'. My bank took all the money back off me earlier today. I have attempted to appeal with my bank that I do not know of any other major financial institution who are doing this, but to no avail. Very annoying, looks like I will have to go down the insurance route or attempt to claim directly off kiwi(not holding my breath on that one!!!) Worrying!! Have the Bank put this in writing to you? If not get them to...at the same time let them know that you intend to raise your case with the Financial Ombudsman and do so if that does not make any difference!! www.financial-ombudsman.org.uk/ |
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Post by Toffeeman on Oct 21, 2020 15:46:17 GMT
I had flights booked with kiwi, got all of my monies refunded via my bank's charge back scheme during December. Kiwi are enforcing clause 'Force Majeure'. My bank took all the money back off me earlier today. I have attempted to appeal with my bank that I do not know of any other major financial institution who are doing this, but to no avail. Very annoying, looks like I will have to go down the insurance route or attempt to claim directly off kiwi(not holding my breath on that one!!!) Worrying!! Have the Bank put this in writing to you? If not get them to...at the same time let them know that you intend to raise your case with the Financial Ombudsman and do so if that does not make any difference!! www.financial-ombudsman.org.uk/ |
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Post by Toffeeman on Oct 21, 2020 15:47:07 GMT
Worrying!! Have the Bank put this in writing to you? If not get them to...at the same time let them know that you intend to raise your case with the Financial Ombudsman and do so if that does not make any difference!! www.financial-ombudsman.org.uk/ |
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Post by Toffeeman on Oct 21, 2020 15:52:36 GMT
Yes I had a letter on Monday informing me they would be debiting the full amount from 21/10.Rang them up and they gave the impression they were debiting the initial payment due to Force Majeure along with kiwi claiming the refund option is available.Sent them an email regarding my anoyance and disgust.
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Post by Exile Jack on Oct 22, 2020 9:29:44 GMT
Has anyone actually booked flights for next year for the group stages?
I have, but worried now if things carry on the way they are , UEFA may change venues again.
Where would I stand? I presume no insurance would pay back if the event is cancelled and if flights aren't cancelled then no refund from airlines! I suppose the best I can hope for is a voucher for flights which can be used if we play Russia, Ukraine, Azerbaijan etc in the future?
Unless anyone knows any different?
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Post by superunknown on Oct 23, 2020 8:51:34 GMT
Has anyone actually booked flights for next year for the group stages? I have, but worried now if things carry on the way they are , UEFA may change venues again. Where would I stand? I presume no insurance would pay back if the event is cancelled and if flights aren't cancelled then no refund from airlines! I suppose the best I can hope for is a voucher for flights which can be used if we play Russia, Ukraine, Azerbaijan etc in the future? Unless anyone knows any different? Booked back from Rome but that's it because it was so cheap but not booking anything else tbh as I'm not convinced we'll be able to go to Azerbaijan and I don't wanna potentially waste £300+ with no guarantee we'll be able to go. |
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Post by cymroircarn on Oct 25, 2020 10:55:57 GMT
Has anyone actually booked flights for next year for the group stages? I have, but worried now if things carry on the way they are , UEFA may change venues again. Where would I stand? I presume no insurance would pay back if the event is cancelled and if flights aren't cancelled then no refund from airlines! I suppose the best I can hope for is a voucher for flights which can be used if we play Russia, Ukraine, Azerbaijan etc in the future? Unless anyone knows any different? I’ve booked with Ryanair to Rome If the game is not there don’t see me even getting a voucher back from these crooks |
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Post by jimbo82 on Nov 20, 2020 16:02:58 GMT
Azal told me they will be processing refunds 60 days after they resume flights. When I pushed then for a date they said flights resume at end of October (this was back in September and I haven't checked if they've actually started flying yet).
I was initially going to ask to rebook the flights to next year but can't see myself going now regardless of whether the matches actually take place in Baku. I'm going to give it the 60 days and then apply for a refund and see what happens before resorting to a refund via MasterCard.
The most annoying part though is I paid extra to be able to move/cancel the flight when I first booked! So regardless of the covid situation and cancelled flights I should be entitled to a refund.
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Post by mx47 on Nov 20, 2020 16:12:18 GMT
Azal told me they will be processing refunds 60 days after they resume flights. When I pushed then for a date they said flights resume at end of October (this was back in September and I haven't checked if they've actually started flying yet). I was initially going to ask to rebook the flights to next year but can't see myself going now regardless of whether the matches actually take place in Baku. I'm going to give it the 60 days and then apply for a refund and see what happens before resorting to a refund via MasterCard. The most annoying part though is I paid extra to be able to move/cancel the flight when I first booked! So regardless of the covid situation and cancelled flights I should be entitled to a refund. My advice is just get onto your CC company asap! Dont wait! |
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Post by manulike on Nov 21, 2020 23:11:59 GMT
Azal told me they will be processing refunds 60 days after they resume flights. When I pushed then for a date they said flights resume at end of October (this was back in September and I haven't checked if they've actually started flying yet). I was initially going to ask to rebook the flights to next year but can't see myself going now regardless of whether the matches actually take place in Baku. I'm going to give it the 60 days and then apply for a refund and see what happens before resorting to a refund via MasterCard. The most annoying part though is I paid extra to be able to move/cancel the flight when I first booked! So regardless of the covid situation and cancelled flights I should be entitled to a refund. My advice is just get onto your CC company asap! Dont wait! I think you should take that advice. Reading this, AZAL renewed their flights to London/Berlin from 17 July...
I got my Mastercard to refund me last month - money was in my account within 3 days.
I have another three flights with Ryan Air, which they seem to be contesting ...
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Post by jimbo82 on Nov 22, 2020 21:12:36 GMT
My advice is just get onto your CC company asap! Dont wait! I think you should take that advice. Reading this, AZAL renewed their flights to London/Berlin from 17 July...
I got my Mastercard to refund me last month - money was in my account within 3 days.
I have another three flights with Ryan Air, which they seem to be contesting ...
Those flights starting in July were "special flights" and not their regular timetable. Having said that I guess it makes sense to start the ball rolling with Mastercard. With regards Ryanair, I had two separate bookings with them for the Ireland trip in October - one they refunded straight away, and the other I'm still waiting for. Might chase them up as well. |
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Post by jbt95 on Nov 28, 2020 11:21:54 GMT
Yesterday I received 2 cheques off Ryanair for flights I had paid for through kiwi.com.
They are cheques from a German bank and in EUR.
Took them into HSBC and seemed to be ok, need to be sent off for processing apparently.
Ryanair have done this to 'punish' third party bookings, with a view the customer won't get the full amount back (processing fees) / won't be able to cash it in so that the Irish crooks can keep the unclaimed money.
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Post by gwernybwch on Nov 29, 2020 9:12:03 GMT
Yesterday I received 2 cheques off Ryanair for flights I had paid for through kiwi.com. They are cheques from a German bank and in EUR. Took them into HSBC and seemed to be ok, need to be sent off for processing apparently. Ryanair have done this to 'punish' third party bookings, with a view the customer won't get the full amount back (processing fees) / won't be able to cash it in so that the Irish crooks can keep the unclaimed money. Yeah it is the old refund with a cheque scam. They know that there is a certain % that won't bother to cash a cheque, so that they will be quids in. You sure that there isn't a processing fee for paying in a euro cheque into a sterling account? I think that the bank can also set the exchange rate themselves, so don't expect a market leading exchange rate :-( With my AZAL flights, I'm on my third 'we'll send a claim form in the post' response from my CC company and upteen 'the money will be your account in the next 10-14 working days' from WizzAir. An email direct to the CEO didn't seem to change anything. |
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Post by jbt95 on Nov 29, 2020 11:04:11 GMT
Yesterday I received 2 cheques off Ryanair for flights I had paid for through kiwi.com. They are cheques from a German bank and in EUR. Took them into HSBC and seemed to be ok, need to be sent off for processing apparently. Ryanair have done this to 'punish' third party bookings, with a view the customer won't get the full amount back (processing fees) / won't be able to cash it in so that the Irish crooks can keep the unclaimed money. You sure that there isn't a processing fee for paying in a euro cheque into a sterling account? I think that the bank can also set the exchange rate themselves, so don't expect a market leading exchange rate :-( Yeah there are fees etc, I've not looked into it too much, whatever we get back will have to do, but lesson learnt... no kiwi type bookings again! |
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Post by Orville on Jan 2, 2021 6:55:47 GMT
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