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Post by gwernybwch on Jan 5, 2021 21:32:06 GMT
Finally got my refund from Buta Airways via a credit card chargeback claim. I still haven't got a clue whether it was the Post Office badged Bank of Ireland now sold to JaJa credit card or Buta that was making the claim difficult. For those like me, that are struggling to get airlines to give a refund when they operated 'ghost flights', this CMA investigation might help - www.gov.uk/government/news/covid-19-cma-launches-investigation-into-airlines-over-refunds |
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Post by manulike on Jan 26, 2021 17:37:18 GMT
Finally got my refund from Buta Airways via a credit card chargeback claim. I still haven't got a clue whether it was the Post Office badged Bank of Ireland now sold to JaJa credit card or Buta that was making the claim difficult. For those like me, that are struggling to get airlines to give a refund when they operated 'ghost flights', this CMA investigation might help - www.gov.uk/government/news/covid-19-cma-launches-investigation-into-airlines-over-refunds BUTA waited twice for the full 45 days to knock back my claim, but Halifax Clarity eventually said that they are happy to let me keep the money that they have already refunded me back in September. |
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Post by Toffeeman on Feb 15, 2021 9:02:05 GMT
Has anyone been successful in attaining a full refund off kiwi.com.Looking a the message on the account page it states estimated time of refund 3 months,along with await g for response off airline?
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Post by jbt95 on Feb 15, 2021 16:42:49 GMT
Has anyone been successful in attaining a full refund off kiwi.com.Looking a the message on the account page it states estimated time of refund 3 months,along with await g for response off airline? Got a partial refund off Ryanair for a flight I booked with Kiwi, had to use the Ryanair website. |
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Post by bolter on Feb 16, 2021 1:05:48 GMT
I had just over 90% refunded late last year which they claim was the amount they received from the airlines. They've offered the remainder in the form of a voucher/credit. I feel lucky to have 'only' lost £50 compared to some
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Post by Toffeeman on Feb 16, 2021 22:44:33 GMT
Got my initial refund via my bank's chargeback scheme,but they took it all back due to kiwi evoking rule "force majeure".Applied for a refund therefore,directly off kiwi,but seems a slow journey,would be happy with 90% after all the hassle,at this stage,thanks. |
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Post by CrackityJones on Feb 17, 2021 8:37:03 GMT
I didn’t use Kiwi but having read this I never will going forward. Good luck getting your refunds sorted.
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Post by sleepy on Feb 17, 2021 12:31:16 GMT
I didn’t use Kiwi but having read this I never will going forward. Good luck getting your refunds sorted. There really is no reason not to book directly with an airline. You might save a few quid on the fare going through a broker but it's not worth it IMO. |
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Post by manulike on Feb 17, 2021 21:06:19 GMT
I didn’t use Kiwi but having read this I never will going forward. Good luck getting your refunds sorted. There really is no reason not to book directly with an airline. You might save a few quid on the fare going through a broker but it's not worth it IMO. The only reason I booked with kiwi in the past was when the connection flight was with two different airlines. I would usually do these flights a full day apart, for safety - but if one of the flights got shifted or cancelled. Kiwi used to be very decent about rebooking your other flight or totally re-routing you, to get you to your destination. |
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Post by sleepy on Feb 17, 2021 23:09:54 GMT
There really is no reason not to book directly with an airline. You might save a few quid on the fare going through a broker but it's not worth it IMO. The only reason I booked with kiwi in the past was when the connection flight was with two different airlines. I would usually do these flights a full day apart, for safety - but if one of the flights got shifted or cancelled. Kiwi used to be very decent about rebooking your other flight or totally re-routing you, to get you to your destination. As I've said before and hundreds would also say on the tripadvisor air travel forum, that's often not the case at all. |
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Post by Toffeeman on Mar 26, 2021 10:49:29 GMT
Wow,what a journey - gor half my flight refund paid direct to my bank by kiwi last week.Confirmation of two cheques en route from Ryanair.It still left a deficit of £78 due to costs deducted from these airline thieves, which I can confirm my travel insurer will cover!!!
Anyone else struggling with kiwi.com??
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Post by erasedcitizen on Apr 28, 2021 14:02:36 GMT
If you were on Alitalia flights from Heathrow to Rome on 18th June at 07:25 and coming back on 21st June at 21:20, you can claim a full refund as these flights have moved by more than 3 hours. I rang up for mine and had the money back in my account the following day.
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Post by bolter on Apr 29, 2021 13:32:08 GMT
If you were on Alitalia flights from Heathrow to Rome on 18th June at 07:25 and coming back on 21st June at 21:20, you can claim a full refund as these flights have moved by more than 3 hours. I rang up for mine and had the money back in my account the following day. That's if you booked direct with Alitalia. If you booked via a 3rd party like kiwi then tough shit |
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Post by erasedcitizen on Apr 29, 2021 14:17:08 GMT
Booked with Kiwi once, never again.
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Post by bolter on Apr 29, 2021 14:59:47 GMT
Same!
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Post by grjones12 on May 12, 2021 11:06:10 GMT
Finally got my refund from Buta Airways via a credit card chargeback claim. I still haven't got a clue whether it was the Post Office badged Bank of Ireland now sold to JaJa credit card or Buta that was making the claim difficult. For those like me, that are struggling to get airlines to give a refund when they operated 'ghost flights', this CMA investigation might help - www.gov.uk/government/news/covid-19-cma-launches-investigation-into-airlines-over-refunds BUTA waited twice for the full 45 days to knock back my claim, but Halifax Clarity eventually said that they are happy to let me keep the money that they have already refunded me back in September. Has anyone else had a successful section 75 claim against Buta/Azerbaijan Airlines? HSBC provisionally re-debited my account with the money whilst they were investigating the claim, but I've now been told that the claim is unsuccessful and they'll be taking the money back as my ticket has the status "open for use", and according to AZAL policy I should contact their call centre for a refund or to change the ticket to a voucher. It is very frustrating, since I've already sent Azal multiple emails asking for a cash refund, only for them to tell me that these will be paid within "60 days of normal flight resumption", whenever that will be. |
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Post by gwernybwch on May 12, 2021 21:03:48 GMT
BUTA waited twice for the full 45 days to knock back my claim, but Halifax Clarity eventually said that they are happy to let me keep the money that they have already refunded me back in September. Has anyone else had a successful section 75 claim against Buta/Azerbaijan Airlines? HSBC provisionally re-debited my account with the money whilst they were investigating the claim, but I've now been told that the claim is unsuccessful and they'll be taking the money back as my ticket has the status "open for use", and according to AZAL policy I should contact their call centre for a refund or to change the ticket to a voucher. It is very frustrating, since I've already sent Azal multiple emails asking for a cash refund, only for them to tell me that these will be paid within "60 days of normal flight resumption", whenever that will be. I got a refund from both Buta and Azerbaijan Airlines. It seemed that the crucial thing that the CC company wanted was proof that the flights were cancelled and that they had failed to provide a refund. |
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Post by grjones12 on May 13, 2021 9:07:48 GMT
Has anyone else had a successful section 75 claim against Buta/Azerbaijan Airlines? HSBC provisionally re-debited my account with the money whilst they were investigating the claim, but I've now been told that the claim is unsuccessful and they'll be taking the money back as my ticket has the status "open for use", and according to AZAL policy I should contact their call centre for a refund or to change the ticket to a voucher. It is very frustrating, since I've already sent Azal multiple emails asking for a cash refund, only for them to tell me that these will be paid within "60 days of normal flight resumption", whenever that will be. I got a refund from both Buta and Azerbaijan Airlines. It seemed that the crucial thing that the CC company wanted was proof that the flights were cancelled and that they had failed to provide a refund. Cheers, I have tried to respond to HSBC but I'm not very optimistic. Their stance seems to be that Azal are not failing to provide a refund as the ticket is still "open for use", and that I should therefore accept the voucher or wait for the resumption of "normal services" for the cash refund, whenever that'll be. I think I may have to wait, since the voucher offer is completely useless if I'm not planning on flying in the near future! |
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Post by jimbo82 on May 18, 2021 12:59:36 GMT
I got a refund from both Buta and Azerbaijan Airlines. It seemed that the crucial thing that the CC company wanted was proof that the flights were cancelled and that they had failed to provide a refund. Cheers, I have tried to respond to HSBC but I'm not very optimistic. Their stance seems to be that Azal are not failing to provide a refund as the ticket is still "open for use", and that I should therefore accept the voucher or wait for the resumption of "normal services" for the cash refund, whenever that'll be. I think I may have to wait, since the voucher offer is completely useless if I'm not planning on flying in the near future! I managed to get a successful Section 75 claim in the end (Natwest/Mastercard) after AZAL initially refused saying I needed to contact them for a refund. I responded to Natwest and explained that I had already requested a refund and been repeatedly told "60 days after operations recommence". I also said I have no intention of flying now anyway, and it seems I've now been successful as I've heard nothing since the beginning of April. |
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Post by aberbeeg on Jun 1, 2021 12:24:43 GMT
Managed to get refunded from kiwi ( hard work) via my AMEX card
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Post by Toffeeman on Jul 9, 2021 7:27:33 GMT
This might be of assistance to someone -
I had flights booked and paid for back in 2020 for the Wales v Italy match.As all legs of the flights to Rome departed I would not be able to claim any cancellation refunds (I could not fly due to the 10 day quarrantine rule on return).
I have a travel policy aligned with my bank account.When the flight was arranged,it was classed as "acceptable" to travel.At the date of travel it was "not advisable".I was refunded the full amount less the £50 excess - result!!!
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Post by bluephill on Aug 24, 2022 6:32:21 GMT
Well over two years later and after dozens of emails, a couple of unsuccessful attempts to claim off my credit card, Azerbaijan bloody Airlines have finally agreed to a refund. Just in time to pay for my Brussels trip too.
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Post by eppingblue1 on Aug 26, 2022 18:09:50 GMT
Well over two years later and after dozens of emails, a couple of unsuccessful attempts to claim off my credit card, Azerbaijan bloody Airlines have finally agreed to a refund. Just in time to pay for my Brussels trip too. Wow, we're still owed 5 flights off Buta. Got the rest but long since given up on these to be honest. Might just give it one last shot. |
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Post by bluephill on Aug 26, 2022 19:08:12 GMT
Well over two years later and after dozens of emails, a couple of unsuccessful attempts to claim off my credit card, Azerbaijan bloody Airlines have finally agreed to a refund. Just in time to pay for my Brussels trip too. Wow, we're still owed 5 flights off Buta. Got the rest but long since given up on these to be honest. Might just give it one last shot. email callcentre@azal.az They just need your flight numbers and card details. They say the full amount will be settled within 33 business days. |
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Post by maelor on Jul 17, 2023 10:51:55 GMT
Wow, we're still owed 5 flights off Buta. Got the rest but long since given up on these to be honest. Might just give it one last shot. email callcentre@azal.az They just need your flight numbers and card details. They say the full amount will be settled within 33 business days. Over three years after they were cancelled, I've finally received a refund via Opodo for our Azerbaijan-Rome flights. What a saga!! |
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Post by trevor on Sept 3, 2023 20:54:54 GMT
Anyone on here that was on the Manchester to Samsun flight June 17th, with delayed connecting flight in Istanbul, just a heads up, finally received compensation for the roughly 5hr cock up after they wouldn't let us on the original connection. Weeks of complaining paid off!
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Post by fireboy0610 on Sept 4, 2023 13:01:58 GMT
Anyone on here that was on the Manchester to Samsun flight June 17th, with delayed connecting flight in Istanbul, just a heads up, finally received compensation for the roughly 5hr cock up after they wouldn't let us on the original connection. Weeks of complaining paid off! Are you going to riga Trevor? |
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Post by trevor on Sept 4, 2023 21:45:56 GMT
Anyone on here that was on the Manchester to Samsun flight June 17th, with delayed connecting flight in Istanbul, just a heads up, finally received compensation for the roughly 5hr cock up after they wouldn't let us on the original connection. Weeks of complaining paid off! Are you going to riga Trevor? Yes we go again |
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