|
|
Post by maelor on Apr 23, 2020 12:32:05 GMT
Accepted a £41 charge for a refund with Azer after complaining about their change in policy. I know that's coming through as they've already made the fee charge. Cancelled with Ryanair about a month ago, still waiting on refund and get a "we're dealing with high volume of requests" email every couple of weeks. What was the Azer change of policy that you mention above please? I have a flight booked with them. Haven't heard anything about a cancellation yet. |
|
|
|
Post by rico on Apr 23, 2020 15:36:47 GMT
Accepted a £41 charge for a refund with Azer after complaining about their change in policy. I know that's coming through as they've already made the fee charge. Cancelled with Ryanair about a month ago, still waiting on refund and get a "we're dealing with high volume of requests" email every couple of weeks. What was the Azer change of policy that you mention above please? I have a flight booked with them. Haven't heard anything about a cancellation yet.
The new coronavirus has had a negative impact on air operations around the world. Free rebooking or a voucher equivalent to the cost of the flight ticket are the only significant relief that many airlines have provided for their customers.
Due to unforeseen force majeure circumstances that the air carrier needs to confront today, as an alternative to your ticket, you are offered a free rebooking or a voucher for the amount of your ticket that can be used for the future trips.
Rebooking to any date within 12 months from the date of purchase of the original ticket is available for all tickets with a departure from March 10 to May 31, 2020, except for the flight tickets with open departure dates.
As an alternative, we also offer you a refund as a voucher that may be used within a year from the original date of ticket purchase. The voucher is valid for all destinations of Azerbaijan Airlines and Buta Airways low-cost airline. The voucher code will be sent to your e-mail address. You will need to provide this code while purchasing a flight ticket at official ticket offices and sales agencies.
|
|
|
|
Post by maelor on Apr 23, 2020 16:11:50 GMT
What was the Azer change of policy that you mention above please? I have a flight booked with them. Haven't heard anything about a cancellation yet.
The new coronavirus has had a negative impact on air operations around the world. Free rebooking or a voucher equivalent to the cost of the flight ticket are the only significant relief that many airlines have provided for their customers.
Due to unforeseen force majeure circumstances that the air carrier needs to confront today, as an alternative to your ticket, you are offered a free rebooking or a voucher for the amount of your ticket that can be used for the future trips.
Rebooking to any date within 12 months from the date of purchase of the original ticket is available for all tickets with a departure from March 10 to May 31, 2020, except for the flight tickets with open departure dates.
As an alternative, we also offer you a refund as a voucher that may be used within a year from the original date of ticket purchase. The voucher is valid for all destinations of Azerbaijan Airlines and Buta Airways low-cost airline. The voucher code will be sent to your e-mail address. You will need to provide this code while purchasing a flight ticket at official ticket offices and sales agencies.
Thanks very much Rico. So has Azer cancelled your flight(s) or did your ticket(s) have a free cancellation option? Encouraging that you are getting a refund - despite the £41 charge. I'd definitely settle for that. |
|
|
|
Post by rico on Apr 23, 2020 22:41:14 GMT
Due to the outbreak of COVID-19 and the rapid spread of coronavirus worldwide, “Azerbaijan Airlines” CJSC was forced to adjust the rules for booking and cancelling of flight tickets.
The new coronavirus has had a negative impact on air operations around the world. Free rebooking or a voucher equivalent to the cost of the flight ticket are the only significant relief that many airlines have provided for their customers.
Due to unforeseen force majeure circumstances that the air carrier needs to confront today, as an alternative to your ticket, you are offered a free rebooking or a voucher for the amount of your ticket that can be used for the future trips.
Rebooking to any date within 12 months from the date of purchase of the original ticket is available for all tickets with a departure from March 10 to May 31, 2020, except for the flight tickets with open departure dates.
As an alternative, we also offer you a refund as a voucher that may be used within a year from the original date of ticket purchase. The voucher is valid for all destinations of Azerbaijan Airlines and Buta Airways low-cost airline. The voucher code will be sent to your e-mail address. You will need to provide this code while purchasing a flight ticket at official ticket offices and sales agencies.
Thanks very much Rico. So has Azer cancelled your flight(s) or did your ticket(s) have a free cancellation option? Encouraging that you are getting a refund - despite the £41 charge. I'd definitely settle for that. The terms on booking were a 50% refund if cancelled before a certain date, I emailed asking them to cancel and they said their policy had changed and they sent the above. It's all a bit of a gamble, all these flights could well be cancelled, and then you might get a full refund or be able to claim through insurance / credit cards etc. Or just cut losses now, not ideal but at least some money back in the bank. |
|
|
|
Post by maelor on Apr 24, 2020 12:02:48 GMT
Thanks very much Rico. So has Azer cancelled your flight(s) or did your ticket(s) have a free cancellation option? Encouraging that you are getting a refund - despite the £41 charge. I'd definitely settle for that. The terms on booking were a 50% refund if cancelled before a certain date, I emailed asking them to cancel and they said their policy had changed and they sent the above. It's all a bit of a gamble, all these flights could well be cancelled, and then you might get a full refund or be able to claim through insurance / credit cards etc. Or just cut losses now, not ideal but at least some money back in the bank. Ah, I see. Many thanks again Rico. |
|
|
|
Post by holmesdaleultra on Apr 27, 2020 11:34:46 GMT
Apologies if I have missed it.
But are the FAW or FSA providing advice on this matter?
Surely they are going to fight for full refunds for the supporters against these bunch airline crooks.
|
|
|
|
Post by mrpicton on Apr 27, 2020 18:25:03 GMT
It appears that most airlines are only offering vouchers (to be used within 12months) or rebooking on cancelled flights. Most people would want a cash reimbursement. Anyone here been successful in getting a cash refund when they were originally offered a voucher?
|
|
|
|
Post by holmesdaleultra on Apr 27, 2020 19:10:52 GMT
It appears that most airlines are only offering vouchers (to be used within 12months) or rebooking on cancelled flights. Most people would want a cash reimbursement. Anyone here been successful in getting a cash refund when they were originally offered a voucher? That is what they offered us but you got to let them know before August 2020 and flights are only valid to use until April 2021. This is totally unacceptable these airlines are breaking the EU,s own flight compensation regulations, while they pay premiums out to shareholders. I think the only way to go is if you have bought on a credit card you can hit them with the UK section 75 of the consumer credit act. I did hear off someone today I don,t know if this is true that the BBC watchdog programme wants to hear off people been ripped off by these airlines. |
|
|
|
Post by mrpicton on Apr 27, 2020 20:16:31 GMT
Having googled a bit more my understanding is that the Regs. mean that they are obliged to give you a refund if EU airport or EU carrier however airlines are trying to lobby governments to change regs. to only accept vouchers or to defer refund payments.
Looking at the Which consumer forums there are many tales of those trying to get a refund but being unable to get through. This Which forum is interested in hearing off people.
|
|
|
|
Post by sleepy on Apr 28, 2020 18:01:00 GMT
British Airways have today moved the date of their voucher policy to 31 July 2020, meaning any BA flights for the euros can receive a voucher which can be used until 30 April 2022.
Admittedly, it's still better for then traveller if the flight gets cancelled and you are then entitled to a refund (although good luck with that)
|
|
|
|
Post by babylonsinger on Apr 28, 2020 20:48:26 GMT
Had a flight booked with BA for a leg of the Euros. Flight cancelled friday - refund received yesterday. Waiting game with the others now like many on here
|
|
|
|
Post by mrpicton on Apr 29, 2020 15:48:57 GMT
Had a flight booked with BA for a leg of the Euros. Flight cancelled friday - refund received yesterday. Waiting game with the others now like many on here Did you call the main number for the refund or did you do it on the website? |
|
|
|
Post by babylonsinger on Apr 29, 2020 17:32:57 GMT
Had a flight booked with BA for a leg of the Euros. Flight cancelled friday - refund received yesterday. Waiting game with the others now like many on here Did you call the main number for the refund or did you do it on the website? Called the helpline - 0800 727800 |
|
|
|
Post by oscardelta on Apr 29, 2020 20:46:14 GMT
That is what they offered us but you got to let them know before August 2020 and flights are only valid to use until April 2021. This is totally unacceptable these airlines are breaking the EU,s own flight compensation regulations, while they pay premiums out to shareholders. I think the only way to go is if you have bought on a credit card you can hit them with the UK section 75 of the consumer credit act. I did hear off someone today I don,t know if this is true that the BBC watchdog programme wants to hear off people been ripped off by these airlines. Nobody is being ripped off by these airlines. They have to survive and not unsurprisingly are doing everything they can to do so. I said weeks ago they are making it up as they go, but unlike the Govt whichis doing the same thing they are not killing thousands and leaving NHS staff without PPE.
Ryanair now have indicated they will give you a voucher, valid for 12 months and then if not used they will give you what ever cash is unused back.
|
|
|
|
Post by mrpicton on Apr 29, 2020 20:48:10 GMT
Did you call the main number for the refund or did you do it on the website? Called the helpline - 0800 727800 Ok I heard stories of some having to do multiple calls to get through, getting cut off etc. I have 1 leg of flight to Rome cancelled by BA was waiting for the other to get cancelled so I only had to do contact them once, but worth a try cheers. |
|
|
|
Post by Fatty Thornton on Apr 30, 2020 11:11:12 GMT
I've managed to get a full refund from Pegasus, only caveat being it will be processed two months after travel restrictions are lifted, which is presumably down to cash flow.
This was for a Stansted to Istanbul return flight for the weekend of the Swiss game, and they'd cancelled the return flight (but not the outbound one!).
Their contact centre in the UK is 0333 3003555, got through straight away this morning.
|
|
|
|
Post by cymroircarn on Apr 30, 2020 19:50:20 GMT
Looks like easyJet will try and open routes again in May.
Any ideas how I can at least get a voucher for my June flight?
|
|
|
|
Post by gwernybwch on May 1, 2020 8:38:49 GMT
Looks like easyJet will try and open routes again in May. Any ideas how I can at least get a voucher for my June flight? Where are you seeing that easyjet are going to try and open routes again in May? A lot can and will happen between now and mid June. Assuming the flight is in the EU, if they cancel the flight, you will be entitled to a full refund. The majority of airlines will be pushing customers down the voucher or re-booking route. If you still perverse with a refund, don't expect it any time soon. If they're flying and you are aren't inclined to take the flight, then strictly speaking you aren't entitled to anything. They might then offers vouchers / re-booking as an act of good will. If there is a FCO 'all but essential travel' advice and you aren't inclined to take the flight, you might be able to claim on your travel insurance (depending on when it was taken out and the small print. But FCO advice is for areas or countries. If you booked easyjet to say Germany, for a connecting flight, that is the type of country that the FCO is most likely to change the advice for first. |
|
|
|
Post by mx47 on May 1, 2020 12:26:58 GMT
For anyone dealing with Lufthansa...I had an e-mail this morning cancelling a flight, and pushing me towards a rebooking.
I phoned the UK Customer Service Number 0371 945 9747 and was allowed a refund. Told that refunds were taking about 10 weeks to come through!!!
|
|
|
|
Post by cymroircarn on May 1, 2020 15:52:26 GMT
Looks like easyJet will try and open routes again in May. Any ideas how I can at least get a voucher for my June flight? Where are you seeing that easyjet are going to try and open routes again in May? A lot can and will happen between now and mid June. Assuming the flight is in the EU, if they cancel the flight, you will be entitled to a full refund. The majority of airlines will be pushing customers down the voucher or re-booking route. If you still perverse with a refund, don't expect it any time soon. If they're flying and you are aren't inclined to take the flight, then strictly speaking you aren't entitled to anything. They might then offers vouchers / re-booking as an act of good will. If there is a FCO 'all but essential travel' advice and you aren't inclined to take the flight, you might be able to claim on your travel insurance (depending on when it was taken out and the small print. But FCO advice is for areas or countries. If you booked easyjet to say Germany, for a connecting flight, that is the type of country that the FCO is most likely to change the advice for first. Searching again I can’t find it, so could have misread it. Anyway, this is the latest I can find: EasyJet EasyJet has said that resuming flights will not be considered until after May, and said in a statement: "We are in regular contact with regulators including EASA and the CAA. “The entire fleet of aircraft is being maintained in order to give us the ability to restart partially at around 14 days notice. “It is likely that different countries and destinations will open up with various restrictions and on different timescales." |
|
|
|
Post by cymroircarn on May 1, 2020 17:43:20 GMT
So what we doing if easyJet still flying in June?
Going anyway?
|
|
1983
steve evans
Posts: 14 
|
Post by 1983 on May 2, 2020 10:28:45 GMT
DONT Get a voucher hold out for cash!
Who knows if these companies will survive? If they don't your voucher will be worthless!
If they do survive prices will be hiked up and it's not just football fans travelling but months & months of other travellers wanting to travel that couldn't do earlier, also are the Euros 2021 guaranteed 100% what happens if the virus kicks off again. Will you be in a job this time next year?
Get your cash stick it in the bank and wait
|
|
|
|
Post by holmesdaleultra on May 2, 2020 11:28:57 GMT
DONT Get a voucher hold out for cash! Who knows if these companies will survive? If they don't your voucher will be worthless! If they do survive prices will be hiked up and it's not just football fans travelling but months & months of other travellers wanting to travel that couldn't do earlier, also are the Euros 2021 guaranteed 100% what happens if the virus kicks off again. Will you be in a job this time next year? Get your cash stick it in the bank and wait Totally agree bro. Typically some EU countries are trying to change the law regarding paying out money on cancelled flights and customers would have to accept vouchers instead. |
|
|
|
Post by gwernybwch on May 2, 2020 15:36:46 GMT
DONT Get a voucher hold out for cash! Who knows if these companies will survive? If they don't your voucher will be worthless! If they do survive prices will be hiked up and it's not just football fans travelling but months & months of other travellers wanting to travel that couldn't do earlier, also are the Euros 2021 guaranteed 100% what happens if the virus kicks off again. Will you be in a job this time next year? Get your cash stick it in the bank and wait Although if everybody insists on a cash refund, they will bleed cash and there won't be any Ryanair, easyJet, WizzAir left. Less airlines, will mean less competition which will mean higher prices. I can remember going to the away game in Riga, Latvia in 2004. That was £180 return from Cardiff (slightly cheaper if you flew with the national carrier from LHR). The budget airlines changed all that. The 'new normal' of air travel is going to be higher airfares regardless of how this pans out. More than likely there is going to less choice of destinations (hopefully Cardiff will be one of those that survives), there is going to be increased (health) checks at airports, potentially need to supply health documentation, regular exclusion to entry to certain countries / destinations. cymroircarn personally as I have got travel insurance I'm going to monitor the FCO advice and hold out until the last minute and hope for a cancelled flight. For the flights that I aren't inclined to take, I'm hoping that the airlines reduce their admin charges so I can at least get some of the Aircraft Passenger Duty (APD) back. If it wasn't for the Euro's, there was only one flight / destination that I would have gone to. |
|
|
|
Post by superunknown on May 5, 2020 10:56:41 GMT
I've managed to get a full refund from Pegasus, only caveat being it will be processed two months after travel restrictions are lifted, which is presumably down to cash flow. This was for a Stansted to Istanbul return flight for the weekend of the Swiss game, and they'd cancelled the return flight (but not the outbound one!). Their contact centre in the UK is 0333 3003555, got through straight away this morning. Has yours been cancelled? They wouldn't let me refund it as the flight is still going ahead (Istanbul to Rome). |
|
|
|
Post by rhys on May 5, 2020 12:55:12 GMT
Just had the email saying that my BA flight to Naples has been cancelled 18/06.
|
|
|
|
Post by sleepy on May 5, 2020 13:46:29 GMT
Just had the email saying that my BA flight to Naples has been cancelled 18/06. DM them on Twitter and they'll sort a refund for you fairly quickly. |
|
|
|
Post by mrpicton on May 6, 2020 14:57:14 GMT
Not sure if others are in the same boat as me. I have booked flights via kiwi and the BA London-Rome has been cancelled. I am after a refund not voucher or re-booking. I was informed by kiwi of a number of options - self-service, free assistance, premium assistance (for a fee) etc. I choose the self service (deal with the carriers direct) as I want a refund. They supposedly provide "credentials" allowing me to get a refund. However on the website no option to get refund. So managed to get through to BA by phone & the credentials are not enough e.g. BA were asking for credit card expiry date which kiwi did not provide. In fact BA said that it is for kiwi to ask for refund. I have messaged kiwi.
I assume those that had the BA flight refunds booked directly?
|
|
|
|
Post by mrpicton on May 6, 2020 14:57:48 GMT
Just had the email saying that my BA flight to Naples has been cancelled 18/06. DM them on Twitter and they'll sort a refund for you fairly quickly. Did you book direct with BA? |
|
|
|
Post by cymroircarn on May 6, 2020 21:48:07 GMT
BA were really good with me. I called them, got through in approx 10 mins and refund within a week
|
|
